________________________________________
📢 Important Notice: We’re Upgrading Our Electronic Health Record System
We are excited to inform you that our practice is upgrading to a new, more advanced electronic health record (EHR) system: athenaOne by athenahealth.
This transition will take place on January 27th, 2026 and is part of our commitment to improving your care experience with better access, faster service, and more secure communication.
________________________________________
🏥 What This Means for You:
✅ Improved Access to Your Health Information
You’ll be able to view your health records, lab results, and medications through a new patient portal.
📅 Streamlined Appointment Scheduling and Self Check-in option
Enjoy easier scheduling and appointment reminders through email or text. **Please note that you may receive additional reminders (from both systems) as we move to the new system.
We will also have a pre-appointment Self Check-in process available (can be completed up to 7 days prior to the appointment)
💬 Secure Messaging
Communicate directly with your care team in a secure and HIPAA-compliant way.
💳 Simplified Billing
You’ll receive clearer, redesigned billing statements and have the option to make payments online. Please note:
• Statements for patient balances prior to January 27, 2026 will continue to receive statements in the familiar, legacy format.
• Statements for new balances created on or after January 27, 2026 will feature a redesigned statement that is both easier to understand and optimized for digital payment through athenaOne.
________________________________________

🧾 What You May Need to Do:
1. Enroll in the New Patient Portal
You will receive an email or text invitation to sign up for our new portal. Please follow the instructions to create your account. **Please note that your old patient portal (EZ Access) will remain active for an extended period of time as we transition over to the new portal.
2. Update Your Information
At your next visit, we will ask you to confirm or update your personal information, contact, insurance, and medical history details.
3. Bring ID & Insurance Card
Please bring your ID and insurance card to your first appointment after the upgrade.
________________________________________
⏱️ During the Transition
During this transition, you may experience temporary delays in processing refill requests, appointment scheduling, and other communications.
🙋 Questions?
If you have any questions or need help with the new system, please contact us at:
📞 603-752-2040
📧 [email protected]
🌐 coosfamilyhealth.org
You may scan the QR code below to view our website with up to date information regarding this transition.

Thank you for being a valued part of our practice. We appreciate your patience and understanding during this transition. We’re confident that this upgrade will enhance your care experience.
________________________________________