Careers

Coos County Family Health Services is looking for a Licensed Independent Clinical Social Worker for our Berlin and Gorham office locations.  Full time benefits!  Excellent Earned Time package! 

36-40 Hours per week. 

In-person or possibly a Hybrid position.

SUMMARY

Evaluate, writes, monitors, and coordinates behavior management plans with the clinical team in support of and consistent with direct patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Works directly in treatment relationship with patients and families, individually or in groups.

Ensures service quality and participates in care coordination to ensure proper communication between medical providers, patients and referral sources.

Participate in performance improvement activities.

Maintain current practice knowledge.

Investigates case situations and present information to providers and other members of the health team on patient’s family and social background pertinent to diagnosis and treatment.

Interprets psychiatric treatment to patient’s family/caregivers as allowed and appropriate and helps reduce the fear and other attitudes obstructing acceptance of psychiatric care and continuation of treatment.

Refers patient or patient’s family to other community resources.

Helps patient and family through individual or group conferences to understand, accept and follow treatment recommendations.

Supports, consults and trains staff on substance abuse and mental health issues.

Documents progress/data/plan of service in the Electronic Medical Record utilizing objective, measurable methods.

Consults with clinical team and participates in clinical team meetings.

Writes psychosocial reports to be included as a part of a patient’s Individual Plan of Services.  Ensures report is included in the Electronic Medical Record.

Completes documentation within 5 days or sooner.

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served.  Demonstrates knowledge of the principles of growth and development over the life span and is able to identify  and categorize each patient’s age-specific grouping of needs.

Performs other job related tasks as assigned, as time allows.

Coös County Family Health Services (CCFHS) is seeking a Direct Services Advocate to join our RESPONSE team in the Berlin office. This is a 24-hour per week, benefit-eligible position.

Position Summary

The Direct Service Advocate provides trauma-informed, survivor-centered support to individuals impacted by domestic and sexual violence and stalking. Support includes crisis intervention, emotional support, safety planning, court and medical advocacy, and connection to resources.

Essential Duties and Responsibilities

The following reflect core duties; other duties may be assigned as needed.

Direct Advocacy Services

• Provide in-person and phone-based advocacy for individuals impacted by domestic and sexual violence and stalking
• Offer crisis intervention, emotional support, safety planning, peer support, and referrals
• Facilitate and/or support survivor support groups, as assigned
• Accompany clients to hospitals, police departments, Child Advocacy Centers (CACs), and court proceedings as needed
• Assist with shelter intake and follow-up support when appropriate
• Maintain accurate, timely, and appropriate data entries in the client services database

On-Call Coverage

• Serve as scheduled staff backup on the 24/7 support line rotation, including nights and weekends
• Participate in other on-call shifts as assigned, such as weekday daytime coverage
• Provide support to on-call volunteers during shifts as needed

Community Collaboration & Communication

• Build collaborative relationships with local partners such as law enforcement, healthcare, legal, and social services
• Participate in local community meetings, multidisciplinary team (MDT) meetings, and case reviews as assigned
• Participate in outreach and awareness events to promote services and community engagement
• Attend regular staff meetings, supervision, and staff development opportunities
• Communicate effectively with team members regarding coverage, client needs, and service delivery

Minimum Qualifications

• Associate degree in human services, criminal justice, psychology, or a related field; or a minimum of two years of relevant experience
• Completion of the 30-hour Response Training Program (required upon hire) to ensure understanding of confidentiality, privilege, and program standards
• Maintain a minimum of 6 hours of annual training relevant to advocacy and trauma-informed care
• Understanding of domestic and sexual violence; advocacy or crisis intervention experience preferred
• Ability to maintain confidentiality and act with professionalism and empathy in client interactions

Coos County Family Health Services (CCFHS) is seeking a Direct Service Advocate within the RESPONSE Program at our Littleton location. This is a full-time, benefit-eligible position.

Position Summary

The Direct Service Advocate provides trauma-informed, survivor-centered support to individuals impacted by domestic and sexual violence and stalking. Support includes crisis intervention, emotional support, safety planning, court and medical advocacy, and connection to resources.

Essential Duties and Responsibilities

The following reflect core duties; other duties may be assigned as needed.

Direct Advocacy Services

• Provide in-person and phone-based advocacy for individuals impacted by domestic and sexual violence and stalking
• Offer crisis intervention, emotional support, safety planning, peer support, and referrals
• Facilitate and/or support survivor support groups, as assigned
• Accompany clients to hospitals, police departments, Child Advocacy Centers (CACs), and court proceedings as needed
• Assist with shelter intake and follow-up support when appropriate
• Maintain accurate, timely, and appropriate data entries in the client services database

On-Call Coverage

• Serve as scheduled staff backup on the 24/7 support line rotation, including nights and weekends
• Participate in other on-call shifts as assigned, such as weekday daytime coverage
• Provide support to on-call volunteers during shifts as needed

Community Collaboration & Communication

• Build collaborative relationships with local partners such as law enforcement, healthcare, legal, and social services
• Participate in local community meetings, multidisciplinary team (MDT) meetings, and case reviews as assigned
• Participate in outreach and awareness events to promote services and community engagement
• Attend regular staff meetings, supervision, and staff development opportunities
• Communicate effectively with team members regarding coverage, client needs, and service delivery

Minimum Qualifications

• Associate degree in human services, criminal justice, psychology, or a related field; or a minimum of two years of relevant experience
• Completion of the 30-hour Response Training Program (required upon hire) to ensure understanding of confidentiality, privilege, and program standards
• Maintain a minimum of 6 hours of annual training relevant to advocacy and trauma-informed care
• Understanding of domestic and sexual violence; advocacy or crisis intervention experience preferred
• Ability to maintain confidentiality and act with professionalism and empathy in client interactions

SUMMARY

Responsible for greeting patients; screening and directing telephone calls, inquiries, and enrolling patients for services; updating patient demographics, insurance information, consent for services, personal contacts, HIPAA information, etc; posting payments, co-pays and other related tasks as assigned; and working with clinical teams to address patient services and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets and assists patients in completing necessary forms

Helps maintain patient flow

Assists team with patient services: schedules appointments, arranges for patient call backs, transfers calls to triage as appropriate, prioritizes patient requests, maintains communication with teams, attends huddles, and assists with a variety of tasks

Relays accurate information to team coordinators: patient name, date of birth, phone number and reason for call

Prints clinical summary for patient at end of each office visit

Enrolls patients and assigns primary care provider if patient does not have specific request for a provider

Re-schedules patients when necessary.

Ensures demographic information is correct for all patients at each encounter.

Processes co-pays, payments and other related tasks

Updates and verifies insurance information, demographics, consent for services and disclosures, personal contacts (for emergencies), and other regulatory requires such as HIPAA.

Offers information about sliding fee

Ensures paperwork for release/request of information, legal documents, DCYF, workers compensation and other required paperwork is delivered to the appropriate medical records department or provider

Assists Communication Coordinator to answer calls as needed

Monitors flags and email for updates and responds as needed

Works as a team player

Follows agency’s policies, procedures and guidelines

Performs other job-related tasks as assigned

Why Work With Us

At Coos County Family Health Services (CCFHS), you’re more than part of a healthcare team—you’re part of a community. As a Federally Qualified Health Center serving Northern New Hampshire, we are dedicated to providing compassionate, high-quality care to everyone, regardless of their ability to pay. Our team members enjoy a supportive work environment, opportunities for professional growth, and the satisfaction of knowing their work directly impacts the lives of neighbors, friends, and families. Plus, as a CCFHS employee, you may be eligible for federal and state loan repayment programs, making this a career choice that is both rewarding and impactful.

Position Summary

We are seeking a compassionate and detail-oriented Clinical Support Staff member (Medical Assistant, LPN, or RN) to join our mission-driven team. You will play a vital role in delivering high-quality, culturally sensitive care to patients of all ages. This position requires strong clinical skills, excellent communication, and proficiency with computers and technology to ensure accurate documentation and efficient patient care coordination.

Key Responsibilities

Clinical Support

• Prepare patients for visits, including obtaining vital signs, medical history, and health screenings.

• Assist providers with examinations, procedures, and treatments within scope of practice.

• Administer immunizations and medications per licensure and standing orders.

• Collect and process laboratory specimens and perform point-of-care testing.

• Maintain exam rooms, clinical equipment, and supplies in a clean and organized manner.

Care Coordination & Documentation

• Accurately enter patient data, visit notes, and orders in the electronic health record (EHR) following organizational and regulatory standards.

• Assist with care coordination, patient follow-up, and outreach for preventive and chronic care needs.

• Provide patient education regarding medications, treatments, and self-care.

• Use technology tools for scheduling, secure messaging, and patient reminders.

Team Collaboration & Quality Improvement

• Work collaboratively with medical, behavioral health, and dental teams to ensure coordinated, patient-centered care.

• Participate in quality improvement activities, safety initiatives, and compliance programs.

• Follow infection control protocols and maintain strict patient confidentiality in accordance with HIPAA.

Qualifications

Required:

• Current certification/licensure in New Hampshire:

  • MA: Medical Assistant Certification or equivalent experience preferred

  • LPN: Active NH LPN license in good standing

  • RN: Active NH RN license in good standing

• Current CPR/BLS certification.

• Strong computer and technology skills, including proficiency with electronic health records, Microsoft Office, and basic troubleshooting.

• Excellent communication, organization, and time management skills.

• Commitment to serving diverse and underserved populations in a community health setting.

Preferred/Bonus:

• Prior experience with AthenaOne electronic health record.

• Experience in a primary care, community health, or FQHC environment.

SUMMARY

The staff nurse shall assist the medical provider in the provision of comprehensive primary care services. Responsible for managing, tracking, collaborating and coordinating patient health care needs including:  medical, behavioral, oral, emotional, etc. with an emphasis on the whole patient.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Organizes and completes documentation, tracking, referrals, etc. in a timely manner.

Keeps flow of clinic structured and as on schedule as much as possible.

May schedule appointments and triage client calls.

Counsels clients on anatomy and physiology, health maintenance and other health care issues.

Performs on-site laboratory work and phlebotomy (if trained) for off-site laboratory work as well as blood pressures, weights and other routine procedures.

Maintains and records applicable client information in electronic medical records in an orderly fashion and according to the guidelines. Obtains and assesses client’s medical history and family history.

Assists medical provider with procedures and serves as a chaperone.

Maintains clinical tracking for client services: follow-up, acute care, chronic disease, preventive, lab, x-ray, referral, etc.

Actively participates in the development, implementation and evaluation of each client’s plan of care.

Sets up clinic rooms and organizes flow of clinic. Cleans laboratory/exam rooms and instruments after client visit.

Replenishes supplies and orders medical supplies as needed.

Dispenses non-prescriptive medication/contraceptives per pharmacy guidelines.

Dispenses prescriptive medication/contraceptives if RN. If an LPN, an RN or Medical Provider must be on site per pharmacy guidelines.

Attends meetings, workshops, and seminars and keeps current on primary care issues for all lifecycles.

May assist in agency planning, projects, and procedures.

Follows agency, State, and Federal policies, procedures, and guidelines, including (but not limited to) clinical, health, and safety, pharmacy, laboratory and nursing guidelines. Works within the scope of practice of an RN or LPN, as appropriate, and within agency guidelines.

Performs other job-related tasks as assigned, as time allows.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below as representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Licensed in the State of NH as an RN or LPN. Must demonstrate the ability to relate well with people and maintain client confidentiality. Must demonstrate the ability to express ideas clearly, both orally and in writing and be able to work independently.